Frequently Asked Questions


What do I need to bring to my appointment?

Please bring the following to your appointment at McConnell Spine, Sport & Joint Physicians:

  • Photo ID
  • Current insurance card(s)
  • Co-payment(s), if required
  • Tests results/films that have been requested by us

If you have Medicare, please bring your pharmacy insurance drug card.

What is your cancelled appointment policy?

If you must cancel your appointment, weíll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice, providing an opportunity for another patient to been seen.

What are your billing requirements?

Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.

What should I do if I have a question about my bill?

Please contact our billing office at (614) 544-6366.

To pay your bill online for a visit to our office after April 8, 2015, go to the OhioHealth Online Bill Pay webpage.

To pay your bill online for a visit to our office before April 8, 2015, go to

What do I do if my prescription runs out before my next office visit?

Be sure to call us, if your medication is running low. With some medications, it is particularly important that you do not wait until youíve run out to call for more.

What should I do if McConnell Spine, Sport & Joint Physicians is closed and I need medical care?

If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department. If you are an established patient and need to page the on-call physician after-hours for urgent matters, please call the answering service at (614) 566-3810.

Add MyChart Proxy Access

If you would like another person to have access to your OhioHealth MyChart account, please complete this proxy form and bring or mail it to our office.

MyChart Proxy Form